TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our other documents govern the relationship between the Cremation Urns Company and you, in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

SECURE PAYMENT

All online payments to be made on the Cremation Urns Company website are taken via PayPal.

When your shopping basket is transferred to PayPal you may complete the purchase of your items:

• by accepted credit or debit cards (you do not need a PayPal account to shop at the Cremation Urns Company)
• by logging in to a PayPal account
• by creating a PayPal account

The Cremation Urns Company does not receive or store credit card detail or PayPal Login details of any kind whatsoever. Credit card details are only taken by the PayPal secure server.

The secure buying process

Buying products from our website could not be easier, just browse our site and as you choose things just click on the Add to cart button that appears with every product.  Once you have chosen your items you can access your shopping cart through the Cart button at the top right of your page, then simply fill out the required fields on each page progressing along by clicking the ‘Next’ button until you reach the PayPal payment gateway. You do not need a PayPal account to shop at the Cremation Urns Company and it's still the easiest and safest way to shop online. Just follow the above procedure and when you arrive at the PayPal terminal just follow the link titled Pay with a debit or credit card and this will take you through the process. We do accept cheques, bankers drafts or BACS payments however we will not ship these orders until the payment has cleared in our bank. All Cheque and other non PayPal payments must be made out to Newlight.

PRIVACY POLICY

This privacy policy sets out how the Cremation Urns Company uses and protects any information that you give the Cremation Urns Company when you use this website. The Cremation Urns Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Cremation Urns Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 December 2010.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@cremationurnscompany.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Cremation Urns Company, Unit 1 Four Winds, Beck Street, Hepworth, Suffolk, IP22 2PN, UK. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

DELIVERY

DELIVERY SCHEDULE: Delivery time is usually 2-3 working days, but we are at the mercy of our couriers so this cannot be guaranteed. We despatch our items using either private courier or royal mail recorded delivery and so they will need a signature on receipt of goods. Goods should be inspected immediately for damage and if found to be damaged reported to us within 24 hours quoting the order number (see Returns to read our complete returns policy). Missing orders will only be replaced after 30 days. Once again, we are at the mercy of our couriers and their internal procedures.

BACK ORDERS: If your item is not in stock it will automatically go on back order, we will contact you by email to inform you of this and you can then confirm whether you would like your order to continue, you would like to choose an alternative product or you would like a refund.

OUR GUARANTEE: Your satisfaction is of the upmost importance to us. All of our products come with a 7 day no quibble guarantee. See Returns to read our complete returns policy.

CONTACT DETAILS:: Cremation Urns Company - Unit 1 Four Winds, Beck Street, Hepworth, Suffolk, IP22 2PN - Email : info@cremationurnscompany.com - UK Tel No. 01359 220049

QUALITY CONTROL: When an order is being processed all items are completely removed from their shipping packaging and thoroughly checked for damage or defects before being repacked by ourselves. Each item is unique as the majority of them are handmade so there is a small degree of subjectivity to quality control, that said we are very critical so if a product gets shipped it is because we deem it be as it should be.

DELIVERY CHARGES: Delivery From Us To UK Addresses Is Free even though when we despatch items through our couriers we still get charged, this cost is absorbed by us for the benefit of our customers. However in the event of items being returned we may, in certain circumstances deduct our shipping costs from any refunds that are made (see Returns to read our complete returns policy). 

Prices outside the UK are listed below.

EUROPE: - ........ New discounted prices coming soon

NORTH AND SOUTH AMERICA: - ........ New discounted prices coming soon   

AFRICA AND ASIA: - ....... New discounted prices coming soon  

AUSTRALASIA: - ........ New discounted prices coming soon

RETURNS

Cancellation

You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery, providing the item/s are unused.  

To do this simply print off the returns form and fill it in completely making sure to specify Refund and send it back to us with your purchased item/s and the original proof of purchase receipt. All cancelled item/s should be in perfect condition, with original packaging undamaged and in a fully resalable condition.

All cancelled items are done so at the customers cost, so any refunds will exclude the cost of the original delivery charge plus the costs incurred by the customer when returning the item/s. Cancelled items remain the responsibility of the customer until it has been received by us at our return address, as is the risk of loss or damage, so you should ensure that the item has enough insurance to cover its value, this you can organise with your chosen courier and is at your (the customer) expense. Proof of return posting (e.g. recorded delivery) is essential, as we cannot be responsible for lost items.

Damaged and Faulty Items

In the event that an item is returned because of a possible manufacturers fault then it should be returned to us by printing off the returns form and filling it in completely making sure to specify Exchange or Refund  and describing the type and location of the fault.

The item/s should then be returned to us with the original proof of purchase receipt, the completed returns form and a copy of the return postage receipt so in the event of a full refund we can add the correct amount of carriage cost to your refund.

Until then the risk of loss or damage to the returned item/s remains the responsibility of the customers, so when returning goods you should ensure that a delivery method is used that allows the item/s to be easily tracked, this you can organise with your chosen courier.

When we receive your item/s they shall be inspected to establish the type and cause of the damage and if it is found to be a manufacturing fault then A: In the event of the customer requiring a Refund the full amount including the cost of the return carriage will be issued. B: In the event that the customer requires an Exchange then one shall be despatched free of charge and a refund for the cost of the return carriage issued (a copy of the receipt for the return carriage must be sent to us with the returned item/s so we can refund the correct amount)

If after inspection we find the damage is not a manufacturing fault then A: In the event of the customer requiring a Refund, then a refund excluding the original delivery charge will be issued, also there will be no refund for the customers return carriage. B: In the event that the customer requires an Exchange then one shall be despatched and this will be in addition to another delivery charge. There will be no refund for the customers return carriage costs.

Sadly, fraudulent claims have forced us to take the inspecting of faulty items very seriously and so in some cases the manufacturer/supplier may require to see the item/s before a refund or replacement can take place. It is important to note that the term Damaged and Faulty does not apply to damage sustained through accident, misuse or neglect.

Exchange Items

We will exchange unused items that are returned within 14 days of purchase. To do this simply print off the returns form and fill it in completely making sure to specify Exchange and send it back to us with your purchased item/s and the original proof of purchase receipt. All Exchange item/s should be in perfect unused condition, with original packaging undamaged and in a fully resalable condition.

All Exchange item/s will be dealt with at the customers expense, that includes the costs incurred by the customer to return the item/s to us and the cost of delivering the replacement item/s to the customer.

Exchange items remain the responsibility of the customer until it has been received by us at our return address, as is the risk of loss or damage, so you should ensure that the item has enough insurance to cover its value, this you can organise with your chosen courier and is at your (the customer) expense. Proof of return posting (e.g. recorded delivery) is essential, as we cannot be responsible for lost items.

If you need to return an item please print and complete a Returns Note which explains the returns procedure.

Please ensure you include the completed returns note when you repackage the goods.

Return goods to : Cremation Urns Company, Unit 1 Four Winds, Beck Street, Hepworth, Suffolk, IP22 2PN

COMPLAINTS

Please direct any complaints to us through our Contact Us page. Email is the preferred method of dealing with such matters as it provides both the customer and ourselves with a written transcript of the process. We pride ourselves on the fair and speedy way in which deal with such issues.

LEGAL NOTICE

The term ‘Cremation Urns Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is, Unit 1 Four Winds, Beck Street, Hepworth, Suffolk, IP22 2PN, UK. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by us or is licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, textual content and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by the Cremation Urns Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of the Cremation Urns Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, the Cremation Urns Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The Cremation Urns Company endeavours to provide you with accurate information about our products, however it must be noted that photographs of our products may differ from computer to computer due to monitor/computer settings.

It is also important to note that, as with any hand made products each one is unique and consequently your product may be subtly different from our photographs.